Brighthouse Financial Sucks Customer Reviews and Feedback

From Everything.Sucks

Brighthouse Financial, Inc. is one of the largest providers of annuities and life insurance in the U.S., with $219 billion in total assets and approximately 2.6 million insurance policies and annuity contracts in-force.

An angry customer of Brighthouse Financial shared his/her opinion to "Better Business Bureau" in June 2020:

"Numerous calls to the company to validate and update information on 3 life insurance policies. Left messages for managers with no return calls. On 6/19/2020 and 6/25/2020 we called Bighthouse Financial on 3 life insurance policies written on March 22,1988. Due to the age of the policies, we were repeatedly transferred to various departments after being told the next department is the correct department to handle are policies. We have left 2 messages on 6/19 and 2 messages on 6/25 for managers to call back and with no response. We have gotten updated statements in March every year since 1988. We need to reach someone who can access our accounts to validate and update policy information and provide the proper customer service contact information when needed."


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Former Employee - Manager says

"Too many areas where where there is bad leadership. Salary and bonuses are low compared to other companies. Difficult to grow within company."

Former Employee - Financial Consultant says

"Could not get away from the MetLife shadow. Leadership is clueless, especially in Reinsurance."

Former Employee - Financial Analyst says

"A former employee, and still a shareholder, I am disappointed to hear leadership team appointments that don’t match skill set. Inner circle appointments are a sign of things to come. Stock headed in wrong direction."

Former Employee - Anonymous Employee says

"Hires people for short term calling them employees then lays them off when they are done with the project. unethical hiring practices."

Former Employee - Analyst says

"Politics, inexperienced and poor leadership."

Former Employee - Inside Sales Associate says

"Extremely hyper critical environment. Every peer you work with will treat you as a child as a new hire. Management is breathing down your neck, and will critique your calls very harshly, while praising other coworkers for similar things your getting critiqued on. Very maddening. Out of the 8 new hires in our class, only 2 are left after 8 months. Very much of a frat on many teams who lack the maturity to evaluate what is work appropriate. There's also no growth opportunity. You will be chained to a desk, working for a critical manager, surrounded by children who are extremely unprofessional."

Former Employee - Executive Assistant says

"No warning when they let you go. I've seen it happen several times in my short stay. If they talk coaching and feedback, they should give you some feedback. Not knowing you're "not a fit" is frustrating."

Current Employee - Accountant says

"some areas have tough management"

Current Employee - Anonymous Employee says

"They don’t look out for their long term employees. They’ll hire new people in at the top of the pay scales while long term employees barely get a decent merit increase. It’s really in flux right now, so be prepared for chaos. Long term, I’m sure that will be fixed."

Former Employee - Marketing Director says

"Limited upward mobility, high expectations/workload due to a cost-cutting culture with limited hiring"

N/A (Former Employee) says

"Brighthouse Financial is the most politically charged organization. As a new company the focus is solely on successful technology transition from MetLife without consideration to culture, employee impact and morale. Employee morale is low and Executives ignore the obvious impact to the long term sustainability of their employees or organization. There is no clear defined strategy (financial, technology or operational) with separation from MetLife, which leaves employees frustrated and confused as demands are high and skills or knowledge transfer is lacking. Brighthouse has duplication of roles often with multiple consultants hired to do the same task as a full-time employee, which often leads to confusion and resentment. The organization can benefit from a step back to determine a strategic path forward including how they treat employees who are not coveted by the C-Suite MetLife circle."

Accountant (Former Employee) says

"Save yourself the hassle of having to quit this wretched place. They tell you how great it is and how glad they were selected to start this company when in reality they were forced to transfer or lose their jobs. Every week they are losing good employees because management is unskilled, unethical and unprofessional. Do yourself a favor and avoid this place. You'll thank me later."

Marketing Consultant (Former Employee) says

"The core value is best in cost, so the company is outsourcing everything, pay more for the consulting and pay less for own employees. So consulting companies are conducting the company not the own employees. Leadership is not listening because they also looking for external opportunities."

Director (Current Employee) says

"A typical work day is not challenging because management has no clue as to the direction of the company.It is typical to have had a different leader for your organization every 6 months, then the direction changes again. Employees feel lost with no sense of direction from the leadership team.Convenient location and parkingLack of leadership"

Executive Assistant (Current Employee) says

"Very little opportunity for advancement. Management concerns; a lot of micro managing in areas that are easily self managed. Low compensation for certain roles.great locationPoor leadership"

Deputy Store Manager (Current Employee) says

"Great teams in store, some mangers can be power obsessed, some progress can be made within the company depending on you location. Service teams are poor, failed delivery's and drivers unable to find locations, The company does not expect you to work over your hours, overall its a challenging role and but can be rewarding at time.Good instore teams, closed Sundays !!Poor Service, Small Teams that are expected to do everyones job role."

Senior Financial Analyst (Former Employee) says

"The desks can raise, according you to stand while you work. This helps in staying healthy. Very big windows that allow a lot of natural light in, making a pleasant work experience."

SR Recruiter (Former Employee) says

"Initially it was a great place to work but after a few months there were clicks and some of the managers made the culture and work environment very difficult."

Technical Program Manager III / Agile Coach (Current Employee) says

"Brighthouse could have a very strong future if they begin to enable and empower their talented employees to make decisions, be bold and experiment/innovate."

Senior HR Operations Consultant (Current Employee) says

"Brighthouse is an interesting place to work. It definitely is in a period of transformation, which may work better for some than others. Over time they will navigate out of the Met culture and find their own."

Accounts Representative (Former Employee) says

"A typical day started with a own review of customers I had to visit. I was on the road all day visiting customers to see how we could help them resolve their late accounts. for the past year I mostly worked on my own."

Store Manager (Former Employee) says

"I joined Brighthouse after being approached by one of the senior members of management. After spending some time within the company I have learned a lot about specific group of customers in London however I didnt feel like my progress in the company is going the right way and at the right pace."

Anonymous (Current Employee) says

"Brighthouse is not a bad place to work depending on who you are required to report to. It is very "who you know" in nature they will dictate how far you can go within the company. It definitely lacks in diversity as only about 8% is minority (African American)Pay, benefitsPoor management, no room for advancement unless your associated with a higher up"

MC says

"Terrible company, they do not care about anything. Always raising the bill. They deserve 0 stars, 1 is being generous."

Cathy Sutton- Brown says

"I just moved and had my services disconnected on the 29th of December. Because my billing cycle started on the 26th of December, I was charged a whole month's bill. They do not pro rate your service if you disconnect in your billing cycle. Please beware of this. The internet service was very hit and miss at the evening time for my service. Watching a movie and all of the sudden, no internet. And then it would come back up, to go out again shortly after that. Will not use them again."

Customer Maximino Torres says

"Customer Service Very poor, I call to negotiate service and a debt of simple $ 210, it is not negotiable to pay in installments and recover service, but if you come from another company in competition like AT&T they cover the penalty for breaking a contract !!!! Whoever invented this is a real mediocre and donkey, first conserves and looks for solutions to existing clients that for other reasons confront problems, than be aware of stealing clients from the competition, as the corporation spends thousands of dollars in promotion and keeps donkeys to the customer service that only cares about your commission"

Jasmine Elisha says

"Unethical people!!! They offered a free trial for 7 days but now that i want to cancel it , i have called 3 times and every time had to wait on line for an hour and nobody pick up the lines! I tried pretending that i want to add to my service then I was allowed to leave my number so someone can call me back , after 45 minutes someone called me back and he said he is not in charge of cancelling or changing anything and he put me on line again for another hours and nobody responded!"

Edward Avella says

"Spectrum provides my business with phone service. They litterally put me in a ZERO phone service position for 3 weeks. TOTALLY incompetent staff, completely lacking any sense of customer service."

EC says

"I had spectrum wayyyy back when it was bright house. After Spectrum too over customer service sucks and no body wants to help you or even sound enthused to take your call. Even if it was something as simple as rebooting your modem remotely. Those imbeciles are Only there to collect a check. They are thieves, changing your premium without telling you gradually increasing their prices until it becomes no less than “charging you an arm and a leg” for just internet."

Albania says

"When living with my mom she always had spectrum, well it was bright house then but it the same thing. Well when I decided to move out i also installed bright house ( spectrum ) never had any issues everything went great. But today was by far the worst experience ive had with spectrum. My internet has been out for 2 days ( due to spectrum ) ive called and called and every tech i speak too tells me something different. At first i was told that they are gonna be able to put it on today and at least min i was told that they are gonna have to reschedule. Due to the tech having complication in another job and never showing up to my appointment. So my appointment was pushed to later today. So i said thats fine but i need the tech to be early because i had to step out later today. I had my mother in law come and wait until he got here but then again never showed up. Supposedly he showed up and was waiting to long and he left. Mind you am already upset due the tech never showing up. So when i call the representative telles me she gonna send out my info to dispatch so that they can call me. And dispatch at the end tells me that the only thing they can do for me is to reschedule after I specifically told them i needed it to be done today cause i dont have cable and my sons tv is based on wifi. And she said that she cant do anythind else for me cause the tech guy was already out of the area. So mind you i am already 2 days with no wifi and now my sons is crying cause he wants to watch tv and he cant nd wants to use his tablet also and cant DUE TO NO WIFI ! the lack of communication is horrible. Waited almost 1 hour for dispatch to call me for her to then tell me she cant do anything else for mee. I am beyond angry with the customer service nd dispatch you guys need better communication not only with eachother but with the customers too. Now its another day with no wifi and another day that we just look at the wall since i cant even watch tv. Thank you spectrum thank you alott for nothing ."

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